Regulatory & Legal Matters

At Veritas Unus, we are dedicated to providing high-quality legal advice and exceptional client care. If you are unhappy with any aspect of the service you have received, please contact us immediately so we can address and resolve the issue.

Resolving Your Concerns

Initially, it may be helpful to discuss your concerns with the person handling your case. We will make every effort to resolve any issues at this stage. If you wish to make a formal complaint, please contact our Complaints Manager by email at complaints@veritasunus.com,

We have a detailed procedure in place for handling complaints, which is available upon request. Rest assured, making a complaint will not affect the handling of your case. We have eight weeks to consider your complaint. If it is not resolved within this time, you may contact the Legal Ombudsman.

Concerns About Our Behaviour

If you are concerned about our behaviour, such as dishonesty, mishandling funds, or unfair treatment based on age, disability, or other characteristics, the Solicitors Regulation Authority (SRA) can assist you. You can raise your concerns with the SRA.

What to Do If We Cannot Resolve Your Complaint

If we are unable to resolve your complaint, the Legal Ombudsman can help. They will review your complaint independently, and this will not affect the handling of your case.

Before accepting a complaint for investigation, the Legal Ombudsman will ensure you have attempted to resolve the issue with us first. If you have, you must take your complaint to the Legal Ombudsman:

- Within six months of receiving a final response to your complaint, and

- Within one year from the date of the act or omission being complained about, or

- Within one year from the date when you should have realized there was cause for complaint.

For more information about the Legal Ombudsman, please contact them.

Contact Information for the Legal Ombudsman:

- In Writing: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

- By Telephone: 0300 555 0333

- By Email: enquiries@legalombudsman.org.uk

- Website: [www.legalombudsman.org.uk](http://www.legalombudsman.org.uk)

Veritas Unus is committed to addressing any concerns and ensuring our clients receive the best possible service. Please do not hesitate to contact us with any questions or issues.